The department has a work force of 26 personnel .It is the hub of the Hospital’s communication link. The department has two sections namely the Exchange and PABX that serves as the main link of the Hospital for both internal and external clients. The main activities of Telephone Services at the Moi Teaching and Referral Hospital include receiving and making of Telephone calls. The other main duty is to ensure that all departments are networked and the telephones are in good working conditions.
The department has qualified professionals who work as a team to enhance quality services through effective communication to our customers. The department also facilitates quick communication skills incase of emergencies thus saving lives.
The department operates on a 24hour service. The personnel work in three (3) shifts because of the high rate of Telephone calls made. The department has 733 extensions; 10 land lines, 2 Safaricom lines and 2 Zain lines all hooked at PABX Machine. The following are telephone contacts of the hospital.
053 – 2061749 – Fax line
053 – 2031244 – Emergency line
053 - 2031874
053 - 2033471
053 - 2033472
053 - 2033473
053 - 2033474
053 – 2030000
053 – 2030040
0722 – 201277
0722 – 209795
0734 – 600461
0734 – 683361
These lines are hooked on the consoles(switchboards) and are manned by five Telephone Operators simultaneously.
PABX SECTION (Private Automatic Branch Exchange)
A telephone network links up all the telephones in a particular entity; private or public. The network may also provide some means of linking up with other telephone and/or computer networks. At the heart of every telephone network is a switching machine. Such a machine can either be manual, automated or both.
The very first telephone machine was manually operated. It had a maximum capacity of 160 extensions (a far cry from the currently used 733 extensions). Because of the simplicity of the machine, the only work of a technical person would be to repair it in case of breakdown. The likelihood of such an eventuality was low thereby negating the need for employing such a person on a full time basis. Being an analogue electronics item, the few simple programs that this machine used were those permanent ones embedded onto it by the manufacturer. Such programs are not required by the average telephone operator.
The current telephone machine (the second one for the MTRH), was installed in 1995. It is both an analogue electronics and a digital electronics machine. With a maximum capacity of 1500 extensions, automation was/is a must. With automation comes an increase in the number and sophistication of the programs required by the machine. A few of these programs are required by the operators but the majority of these are required by the technician for the manipulation of the machine. These programs are required for:
1. The repair of faults caused by software malfunction,
2. The repair of faults caused by catastrophic or partial hardware failure,
3. Virtually swapping telephone lines between users without any physical intervention and
4. The introduction of features onto a line so as to modify the functionality of that line with view to increase customer satisfaction.
In addition’ a technician rectifies those faults not reparable by programming. Furthermore technicians in collaboration with the operators to provide up-dates that concern the extensions, their users and any other information pertaining to them (extensions and/or their users). The PABX machine is hooked to the power supply and connected to the UPS(Uninterrupted Power Supply) which has power stipples; this is then linked to the PABX machine then generates tones, which is converged to the MDF(Main Distribution Frame), then distributes tones to varies place within the institution, the PABX machine also handles the GSM services that popular remote, mobile and broadband wireless connection .The system has a computer terminal which monitors varies exercise including diagnosing problems wherever you lock in, it also provides for varies programming.